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 PlayStation.com Forums Help [ Edited ]

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PostSubject: PlayStation.com Forums Help [ Edited ]   Sat Jul 04, 2009 7:41 pm

Hello all,

Welcome to the new PlayStation.com forums! Because there have been a few changes to the functionality of the forums posted below is a list of help topics to get you started. This help file is very much a work in progress, and I hope that with your help we can build this document into a comprehensive guide to all your forum needs.

Thanks a lot, and have fun.
Lestrade
Community Team Leader - PlayStation.com

Community Participation
How does the Community Forum work?
What is my role in the Community?
What is my responsibility in the Community?
Registration and Logging In
Why should I register?
What can I do if I don't register?
How do I register?
How do I log in?
How do I get back a lost password?
Browsing and Searching
How are the message boards organized?
How do I browse for information?
How do I search for information?
Personalisation
How do I change the icon next to my name?
How do I create a signature for my posts?
How do I tell other users about me?
What is my Friends List and how do I add users to it?
How do I set my Forum viewing preferences?
Posting Messages
How do I post a message?
How do I reply to a message?
What is a "thread?"
How do I use macros?
Advanced Board Usage
How do I use bookmarks?
How do I use subscriptions?
How do I use the dashboard?
What is RSS and how do I use it?
Private Messenger
What is the Private Messenger?
How do I send a private message?
How do I read a private message?
How do I reply to a private message?
How do I delete a private message?
How do I see private messages I've sent to others?
What is my Friends List and how do I add users to it?
What is my Ignore List and how do I add users to it?
For additional information or unresolved board problems, please contact any member of the community team.
Community Participation

How does the Community Forum work?
The Community Forum provides a place for all of us to discuss support topics and learn. At its heart are the message boards, where members can post questions, answers and generally keep in contact with their friends.

Guests (un-registered visitors) may browse or search the boards for information. Registered members can post messages, track discussions, and get e-mail notifications on new posting activity.

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What is my role in the Community?
You are essential to the Community. By posting questions and sharing answers, not only do you contribute to a unique, user-built knowledgebase, but you also become part of a virtual support network extending across literally hundreds of thousands of potential users.

We encourage you visit often and participate. Come with your toughest issues - chances are, someone has a solution or can point you in the right direction. If you find a solution that works, let others know, and pass along your own tips and insights - you just may have the answer someone else has been seeking!

Please remember to thank fellow users who have assisted you. Show your appreciation by rating helpful messages, posting thank you replies, or sending positive feedback to Community management.

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What is my responsibility in the Community?
We want the Community to be appropriate, friendly, informative, and fun for all users. The Community Terms and Conditions of Use outlines Rules and Guidelines so that you know what is expected of you, and what you can expect from others, when using the Community.

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Registration and Logging In

Why should I register?
Registration allows you to fully participate in the Community. If you register, you'll be able to:
Post new messages
Post responses to existing messages
Receive e-mail notification when someone responds to a specified post or thread
Exchange Private Messages with other members
Personalise your experience on the boards.

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What can I do if I don't register?
Even if you don't register, you can still browse and read messages as a "guest". You just can't interact with the other members or personalise the way boards are displayed.

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How do I register?
To register, just click the Register link in the top left corner of this page. By following the instructions on that page, you will create a PLAYSTATION®️Network account.
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How do I log in?
Once you've registered your PLAYSTATION®️Network account, you can log into the boards and begin personalising your experience.
At the top of any Forum page, click Login.
Enter your Sign-in ID (your email address) in the top field.
Enter your password in the Password field.
Click Sign In.
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How do I get back a lost password?
If you have forgotten your password, please go to the PLAYSTATION®️Store for PC where you will see a 'Forgot Password' link on the sign-in page.
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Browsing and Searching

How are the message boards organised?
The community is divided up into different categories which are based on broad topics. Each category contains boards which get more specific about the topic or subject. Find the category and message board title that best describes your question or comment.

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How do I browse for information?
Many users like to get started by exploring the message boards. Choose a category that best fits your topic. Next, look over the list of boards, find one whose title pertains to your question or comment then click on its title. Take some time to read existing messages that look promising by clicking the message title, or subject. You can also use the little red arrow buttons that appear in the top right corner of the screen to browse to other pages and messages.

Use the Go To... drop-down menu to go directly to boards in any category of the Forum. (This menu is found near the top of most Forum pages.) If you can't find what you need by browsing, use the Search Forum tool, as described below.

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How do I search for information?
To search the Community, type keywords for your topic into the Search Community text box and click the search icon. (This text box is found in the top left conrer of most pages.) A page of search results will be displayed. Browse the search results in the same manner you would a message board.

To perform a more in-depth search, click the Advanced link found on the left side of most pages. This search allows you to limit your query to a specific board, specific parts of the message (subject vs. body) and other advanced parameters.

You can also search for Community members by clicking the Users tab on any search results page and using the search options on this page.

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Personalisation

How do I change the icon next to my name?
The icon (also known as an avatar) is a way to personalise your user name a bit. You'll get one as a default, but you can change it to something you like better.
Login to the Community.
Click the My Profile link.
Click the Icons tab.
A list of available icon categories will be displayed on the left side. When you click on a category, the icons in that category will display on the right.
Click on any icon to use it as yours. Your current icon always shows up at the top of the icons page.
You can also use a personal image as an avatar. To do this, type in the URL of the image you wish to use at the bottom of the page. Please note: For this to work, you will need to ensure that the extension is in lower-case letters.
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How do I create a signature for my posts?
Your signature is text that appears at the bottom of every message you post to the boards.
Login to the Community.
Click the My Profile link.
Click on the Personal Profile tab.
On the Personal Profile tab, fill in the text you want for you signature in the Signature field.
Click Save Changes.
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How do I tell other users about me?
Login to the Community.
Click the My Profile link.
Click the Personal Profile tab.
Find the Personal Profile section and fill in any fields you want to share.
By default, any information you type in this section is shown to everyone. However, you can limit display to only members on your Friends List by choosing the Friends Only option in the Profile Privacy section at the bottom of the Preferences tab.
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What is my Friends List and how do I add users to it?
Your Friends List has three functions in the Forum:

If you have entered personal information on your Personal Profile page, and if you have checked the Friends Only option for Profile Privacy on your Preferences tab, then only people on your Friends List will be able to see your personal information.

Similarly, if you have checked the Friends Only option for Online Status on your Preferences tab, then only people on your Friends List will be able to see when you are online or not.

When you send a message in the Private Messenger, all your friends will appear in a drop-down menu that you can select from. You can then send one of them a message without having to type their user name into the Send to field.

To add a user to your Friends List, click on their name in the forums. This can be done anywhere their name appears - on a post or in your Private Messages inbox for example. This will take you to that user's profile page. You will notice on the left hand side of the screen there is a box labled 'Contact Me'. In this box is the option 'Add to Friends'.

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How do I set my Forum viewing preferences?
There are a number of display preferences you can set for your Forum experience. These are described in the table below. To modify:
Log into the Forum.
Click the My Profile link.
Click the Preferences tab.
Make any changes you wish, as described in the table below.
Click Save Changes.

Display Settings
Time Zone Offset from GMT
Sets the default posting time for all messages. When a user views a message, the time and date it was posted is interpreted as the default time zone. If a user posts a message at 11 PM GMT, for example, and the server is set to Central European Time, the message will show up as having been posted at 12 PM CET.
Registered users can change the default time zone for their view in their own preferences.
The time is set as an offset from Greenwich Mean Time (GMT), also known as Universal Time (UT) or Zulu Time.
Enter the number of hours your time zone is ahead or behind Greenwich, England.
Board Format
This option sets the default format for all boards in the community. This option can be overridden in individual boards and by registered users.
Threaded - Traditional message board format. Replies to a message are listed under the original message, indented as in an outline. Good for picking individual messages out, not so good for following a particular thread.
Linear - Only the original post in a thread is shown on the main screen. Clicking on the headline brings up a page with all the replies shown together. Good for reading a whole thread all at once.
Menu Bar Display Style
You can indicate whether menu bar entries show a text label, an icon, or both.
Bandwidth Options Sets the default bandwidth options for all boards in the community. Setting can be overridden at the board and user level. The Normal Bandwidth setting is good for users on high-speed connections or fast modems. Users on very slow modems may want to use the Low Bandwidth option, which reduces the number of images that are downloaded.
Messages Per Page in Linear Format Indicates how many messages appear on each displayed page if the board format is set to Linear. If your users generally have larger display monitors, you can increase this number. If smaller, then you can decrease it.
Messages Per Page in Threaded Format Indicates how many threads appear on each displayed page if the board format is set to Threaded. If your users generally have larger display monitors, you can increase this number. If smaller, then you can decrease it.
Automatic Message Marking Options
When you open (read) a message, it is automatically marked as read. Some boards have so much traffic that not all users can keep up, so there are other ways to have messages marked as read.
Never (Manual) - This option, always available, leaves all messages you haven't already viewed marked as unread unless you have actually read them or specifically mark them as read.
Mark by Days - All unread message older than the number of days indicated in the Auto Mark Read Days field are marked as read.
Mark after Logoff - All messages you haven't viewed are marked as read whenever you log off.
Auto Mark Read Days If you selected Mark by Days in the Automatic Message Marking Options radio buttons, you'll need to specify the number of days after which unread messages will be marked to read.
Show Confirmation Page on a Successful Post Shows a post confirmation page on a successful post with links to the board and message. If this is unchecked, on a successful post a redirection to the board takes place.
Personal Privacy Settings
Profile Privacy
Lets you determine who can view your profile.
All - Everyone can see your profile.
Friends Only - Only people on your Friend List can see your profile.
None - No one can see your profile.
Online Status
Lets you determine who can see whether you're online.
All - Everyone can see when you're online.
Friends Only - Only people on your Friend List can see whether you're online.
None - No one can see whether you're online.
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